Refund Policy
At PopppyMoon, we strive to provide our customers with the best products and services. However, we understand that sometimes things don’t go as expected. If you're not completely satisfied with your purchase, we are here to help.
Please read our Refund Policy carefully to understand your rights and our procedures for returns, exchanges, and refunds.
1. Returns and Exchanges
We accept returns and exchanges under the following conditions:
- Return Window: You can request a return or exchange within 7 days of receiving your order.
- Condition of the Product: The product must be unused, in its original packaging, and in the same condition as when you received it.
- Non-Returnable Items: Some products are non-returnable due to hygiene or other reasons, such as personalized items or gift cards. Please check the product description before purchasing.
To initiate a return or exchange, please contact us at support@poppymoon.in or call +91 93834 28349 with your order number and the reason for the return.
2. Refund Process
Once we receive and inspect the returned product, we will process your refund. The following guidelines apply:
- Refund Method: Refunds will be issued to the original payment method used during the purchase.
- Processing Time: Please allow up to 7-10 business days for the refund to reflect in your account, depending on your payment provider.
- Partial Refunds: If the product is not in its original condition, or is damaged or missing parts for reasons not due to our error, a partial refund may be issued.
3. Shipping Costs
- Return Shipping: Customers are responsible for the return shipping costs, unless the item is defective, damaged, or incorrectly shipped.
- Original Shipping Fees: Shipping charges are non-refundable, except in cases where we have made an error (e.g., incorrect or damaged products).
4. Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately upon receipt (within 48 hours). We will arrange for a replacement or issue a full refund, including shipping costs, as applicable. Please provide pictures of the damaged product along with your order details to help us process the request quickly.
5. How to Request a Return/Refund
To initiate a return, exchange, or refund, please follow these steps:
- Contact Us: Reach out to us at support@poppymoon.in or call +91 93834 28349 with your order number and the reason for the return.
- Return Authorization: We will provide you with instructions on how to return the product, including the address for returns if necessary.
- Ship the Item: Return the item in its original condition with all packaging.
- Refund Processed: Once we receive the returned item and verify its condition, we will initiate the refund to your original payment method.
6. Exceptions
Some items may not be eligible for a refund, exchange, or return, including:
- Products marked as final sale or non-returnable.
- Customized or personalized items.
- Products damaged due to misuse or failure to follow product care instructions.
7. Contact Us
If you have any questions about our refund policy or need assistance with a return or exchange, please contact us:
- Email: support@poppymoon.in
- Phone: +91 93834 28349
Last Updated: January 9, 2025